Virtual Lesson: Lesson 3 – Practical ITIL
May 29 @ 10:30 am - 11:30 am
In these Virtual Lessons, Adam will lead you through the WYWM Service Desk Analyst course, and provide some personal insights into what it’s like working on an IT Service DeskIn this lesson, Adam will discuss the ITIL Framework in-depth, and specifically how it is practically applied across businesses today.
- Overview of ITIL and ITIL certification
- ITIL3 vs ITIL4
- Practical resources for ITIL
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